Every order is packed by hand at the kennel in Fairhope, Alabama, and carried to the post office by one of us.
Shipping
- We ship within the United States.
- We send every order by USPS Ground Advantage. Shipping is $7 to Alabama, Mississippi, Florida, Georgia, Louisiana, and Tennessee, and $9 everywhere else in the United States.
- Orders of $65 or more ship free, including every Six-Bag Bundle.
- We ship within two business days of your order. Most packages arrive two to five business days after that; orders to Alaska and Hawaii can take a little longer.
- When your order ships, we email you the tracking number.
Pick up in Fairhope
If you live nearby, choose “Pick up at the kennel in Fairhope” at checkout. There is no charge. We will email you when your order is ready to collect.
If something isn’t right
Our treats are food, so we can’t take back opened bags. But if your order arrives damaged, is missing something, or isn’t what you ordered, write to us within 14 days of delivery. Send your order number and a photo, and we will send a replacement or a refund, whichever you prefer. There is no need to send anything back.
If your dog won’t eat them
Every recipe has to pass one question: “Would I give this to the dogs in my own care?” Even so, some dogs have their own opinions. If yours won’t eat them, write to us within 30 days of delivery and we will send a replacement or a refund, whichever you prefer. There is no need to send anything back. This applies to the first order of each recipe for each household.
Refunds go back to your original payment method. Your bank may take a few days to show them.
If a package goes missing
If tracking shows your order as delivered and you can’t find it, check with neighbors and your local post office first. If it still hasn’t turned up, write to us and we will help sort it out.
Questions
Write to us at lovewooflife@belleshaincaninekitchen.com. A person here reads every message.